Information about warranty and return
When purchasing products, the consumer can terminate the contract without giving any reason within 14 days. This period commences on the day following receipt of the product designated by the consumer or in advance by the consumer and DWTN announced representative. This does not apply to business customers.
During this period the consumer will treat the product and packaging. He will be the product only to unpack or use as necessary to assess whether he wishes to retain the product. If he exercises his right of withdrawal, he will the product with all accessories and - if reasonably possible - in its original condition and packaging to DWTN.
If the consumer wishes to exercise his right of withdrawal, he is required within 14 days after receipt of the product, to make known to DWTN. The need to notify consumers via the template. After the consumer has expressed its wish to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the goods are returned on time, for example through a proof of shipment.
If the consumer end of the paragraph 2 and 3 periods are not made known to make use of his right of withdrawal, respectively. the product has not returned to DWTN, the purchase is a fact.
Costs in case of withdrawal
If the consumer exercises his right of withdrawal, will not exceed the cost of return shipping cost.
If the consumer has paid an amount, DWTN this amount as soon as possible but no later than 14 days after the cancellation, refund. This is the condition that the product has been received back by DWTN. This does not apply to business customers.
Exclusion of withdrawal right
DWTN can exclude the right of withdrawal of the consumer products as defined in paragraph 2 and 3. The exclusion of the right of withdrawal applies only if DWTN clearly in the offer, at least in time for the conclusion of the agreement stated.
Exclusion of the right of withdrawal is only possible for products:
a. by DWTN established in accordance with specifications of the consumer;
b. that can not be returned because of their nature;
c. that spoil or become obsolete;
d. whose price depends on fluctuations in the financial market which DWTN has no influence.
Guarantee by DWTN goods purchased elsewhere is given only if and insofar as the manufacturer / supplier warranty. Failure by the other party of any of its obligations, DWTN exempts from its guarantee obligations.
De Boelakkers 6
5591 RA Heeze
Commercial Register: 126.96.36.199
VAT identification number: NL188.8.131.526.B01
Click here to download the form